Frequently asked questions

Browse the questions below to find out more about Palletower.

How long are you able to rent products for?

Our products can be rented from as little as 2 weeks and kept for as long as you need them. You also have the option to buy the units at any time if it is decided they are permanently needed. As demands change, you can extend your fleet by renting additional units later or even reducing the rental slight.

Can roll pallets and cages be customised?

Yes, we can customise most of our roll pallets and cages. Please just ask a team member in advance—we’ll be happy to help.

How fast will you deliver rental products?

Palletower has the largest rental fleet of roll pallets, stillages and plastic boxes in Europe. Our rental products are always available ex stock and ready for immediate despatch.

Where can I rent roll pallets and cages?

Palletower has a substantial fleet of roll pallets for lease, so we are ready to respond to new customers or the changing needs of existing clients without delay. Give us a call today for a customised quote or to lease pallets for immediate despatch.

Do we buy used roll pallets and used stillages?

Yes – we are constantly looking to expand our used fleet and would be interested in all different kinds of used logistics equipment. Contact one of our reps on 0161 905 2233 to learn more.

Why choose used?

Our used roll cage fleet offers an excellent, cost-effective alternative to buying new, without compromising on quality. We only supply second-hand products that have been thoroughly checked when returned to us. Items will be repaired and refurbished to ensure they meet our high standards.

What is the minimum order quantity?

Whilst we have no minimum order quantity on any of our Ex-work’s products, we do have hauliers that specialise in 1 or 2 units. Other hauliers specialise purely in wholesale quantities, which means we provide you with the quantity needed based on your product needs.

Which product is best suited for my industry?

We have a wide range of products to suit all industries. For more bespoke solutions or recommendations for what’s already being used in your industry, speak to our team or get in touch on our contact page.

What is your product returns policy?

If a product is in an unused/ new condition and in the same condition as when it is delivered, we can accept a return when notified within 7 working days. We can collect them, or they can be delivered to our warehouse.

What is the usual turnaround time for delivery?

Palletower have a range of delivery options. To drastically improve lead time for urgent orders we offer an over-night delivery service. We aim to despatch our large, stocked products within 5-7 working days. Large bespoke orders can be tailored from manufacture to delivery, with lead times being variable to suit your needs.